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Casper Nap Sack
Using ritual and personalization to drive brand loyalty and authority in the sleep industry
Brief

How can Casper go beyond mattresses to become a knowledgable authority in the sleep category?

Idea

Casper can own the period of time before going to bed, creating brand loyalty through bedtime rituals.

Solution

Empower people to discover their sleep ritual via personalized subscription boxes and sleep-inducing digital content.

INSPIRATION

Harnessing the power of ritual
Rituals are symbolic acts that can mark a moment of transition (like wearing a mortarboard at graduation) or impose order on the chaos of nature (like lighting fireworks to mark the arbitrary "beginning" of a year).
Like societal rituals, brands can create cultural rituals to earn loyalty with customers. Kit-Kat bars taste the same no matter when they're eaten, but The Hershey Company created a ritual around eating it while on break. Likewise, the Pumpkin Spice Latte has an inseparable association with the beginning of autumn. Sleep has a defined time and place, so how can Casper create ritual in that space?
Most of us had a consistent sleep routine as a kid. We took a bath, put on our pajamas, or read a bedtime story. But as adults, our routine tends to fall by the wayside. Even though scientific evidence is abundantly clear that establishing a bedtime routine is good for us, we've forgotten how to do it.

Casper already makes the best mattress, but focusing on what people do before getting into bed will allow Casper to compete more broadly in the sleep category.

EXECUTION

The Nap Sack is a monthly kit of curated products personalized via the customer's sleep quiz results. Casper co-brands well-known products to be seen as a knowledgable authority on sleep.


To keep with Casper's light-hearted tone, a share-worthy book of Truly Boring Fairy Tales is included in each box.


Each month, new sleep-inducing content debuts on Netflix. Casper gains loyalty with customers who've already bought mattresses.


FEATURE DETAILS

Engaging Interactions


Users answer detailed questions about their habits, work/life balance, and sleep preferences. Questions are presented one at a time so they don't appear overwhelming.

The first question is presented right on the landing page to give users the impression that they're already making progress, and to demonstrate how easy the questions will be to answer.

Creating Belonging


Reaffirming details peppered along the way show that Casper is non-judgmental about their sleep habits, and makes users feel like part of a live community.

The copywriting tone is kept light-hearted and easy to read to keep users engaged.

Personalized Results


The quiz identifies the user's sleep personality via playful personalities that lean more "Buzzfeed quiz" than "medical advice."

Adorable illustrations in Casper's signature style make results memorable and shareable on social media.

PROCESS

Design Principles

No Judgment

The tone reinforces the fact that there's no "right way" to sleep -- everyone is different.

Sense of Community

Show people they're not alone by peppering in survey results and customer quotes.

A Friend, Not a Doctor

Casper isn't qualified to give medical advice, so find ways to instill trust in a light-hearted and fun way.

Heuristic Evaluation

Aesthetic Minimalism

Despite what many people think, humans aren't great multitaskers. By limiting the quiz to only one question per page and using plenty of white space, users can focus on the task at hand.

User Control & Freedom

Users should be able to start and stop at any time. We never hide menus or use annoying popups to block people from leaving.

Autonomy on Rails

Guide users down a defined path but allow them to control over the pace by exposing their progress bar.



  • Project Type: Live Client / Student Project
  • Date: January 2018 (4-Day Sprint)
What I did

Concepting, experience design, interface design, design principles, wireframes, book layout, illustration

Team

Lauren Acampora (Art Direction), Andrew Allen (Strategy), Paul Atienza (Creative Brand Management), Ruthie Edwards (Experience Design), Dixon Muller (Copywriting), Zak Vono (Experience Design)